Support
We read every message. Email balanzo.ops@gmail.com and we’ll get back to you, usually within two working days.
How do I back up my data?
Open More and tap Back up your data, then sign in with Apple or Google. Everything you’ve entered is kept, and syncs to your other devices.
How do I restore my purchase?
Open the Balanzo Pro screen and tap Restore in the top corner. Use the same Apple Account you bought it with.
How do I cancel my subscription?
On your iPhone, open Settings › Apple Account › Subscriptions, choose Balanzo and tap Cancel Subscription. You keep Pro until the end of the period you paid for.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I export my data?
Open More › Import & export and tap Export transactions. You get a CSV file that opens in any spreadsheet.
I deleted something by mistake.
Open More › Recently deleted or More › Activity log. Every deletion can be restored.
How do I delete my account?
Open More, tap your account, then Delete account. This permanently removes your account and all its data from our servers.